• Provide Level 1 support for both internal and external clients
  • Document issues and resolutions for reference by opening trouble tickets and tracking issues to resolution
  • Troubleshoot issues by using all the available resources that the group has
  • Handle escalation and coordination with solutions engineers and technical counterparts if problems cannot be resolved
  • Work on other projects as assigned


  • Can start immediately
  • At least 6 months experience as Technical Support, MIS Staff
  • Knowledgeable in Helpdesk/ Ticketing System & Microsoft Excel
  • Graduate of any IT related course
  • Amenable to work in Balara, Quezon City
  • Willing to undergo a project-based employment (initially for 6mos but with chance for renewal or absorption depending on the performance and business’ need)
Job Type: Full Time
Job Location: Quezon City

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