• Provides hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
  • Routes problems to internal 2nd and 3rd level IT support staff
  • Coordinates and manages relationships with vendors and support staff that provide hardware / software / network problem resolution.


  • Graduate of any IT-related course
  • At least a year working experience in BPO or I.T. Service Desk
  • Has a working knowledge in troubleshooding hardware, software, and networks
  • Above Average/Excellent communication skills (written and oral)
  • Working knowledge in ITIL is an advantage
  • Excellent Customer Service
  • Experienced in different ticketing tools
  • Amenable to work in Banilad Cebu City, and on a shifting schedule
Job Type: Full Time
Job Location: Cebu

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